FAQs
Answers to common questions about shopping with Hometiller.
Do you offer free shipping?
Yes. Standard shipping within the United States is free, with no minimum order value.
How long does delivery take?
Processing typically takes 1–3 business days. Transit after dispatch typically takes 2–5 business days, for an estimated total of 3–8 business days. Business days exclude weekends and public holidays.
Where do you ship?
We currently ship within the United States.
Can I return an item?
You may request a free return within 30 days after delivery. Items should be unused or in a condition consistent with reasonable inspection, with their included parts and accessories. See our Refund & Return Policy for full details.
How do I request a return?
Email support@hometiller.com with your order number, the item, and the reason for return. We will provide a prepaid label or arrange another return method at no cost to you. Please wait for the correct return address before sending your item.
When will I receive my refund?
Approved refunds are processed to the original payment method within 3–7 business days after your return is received and inspected. Your payment provider may need additional time to post the credit.
Which payment methods can I use?
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
How do I track my order?
We email tracking information when your order ships. Use the tracking link to check delivery progress.
What if my item arrives damaged or incorrect?
Contact us with your order number, a description of the issue, and photos if available. We will review the issue and arrange an appropriate resolution.
How do I choose the right garden product?
Measure your available space and review the dimensions, materials, assembly instructions, and safety information on the product page. Decorative plants, pots, and accessories shown in styled images are not included unless the description says otherwise.
How can I contact Hometiller?
Email support@hometiller.com or call +1 (704) 931-1591. Our business contact address is 2508 E Riverside Dr, Austin, TX 78741, United States.
Read our Shipping Policy and Refund & Return Policy.