Shipping & Returns

Last updated: October 16, 2026

This policy applies to orders placed with Hometiller at hometiller.com. We ship within the United States.

Free shipping

Standard shipping is free, with no minimum order value. Applicable sales tax, if any, is shown at checkout before payment.

Processing and delivery

Orders are typically processed within 1–3 business days after payment confirmation. Transit after dispatch typically takes 2–5 business days. The estimated total time from order confirmation to delivery is 3–8 business days. Business days are Monday through Friday, excluding public holidays.

These are estimates, not guaranteed arrival dates. Holidays, severe weather, and carrier disruptions can affect delivery. If we cannot ship within the stated processing period, we will contact you with an updated estimate and the option to agree to the delay or cancel the unshipped order for a full refund, as required by law.

Tracking and address changes

We email tracking information when your order ships. Please check your delivery address before ordering. Contact us promptly if it needs correction; changes may not be possible after dispatch.

Delayed, missing, or damaged deliveries

If tracking stops updating, a package is marked delivered but cannot be located, or an item arrives damaged or incorrect, contact us with your order number. Include photos of damage when available. We will investigate with the carrier and work with you on an appropriate resolution. This does not limit your statutory rights.

Free 30-day returns

You may request a return within 30 days after delivery. We cover return shipping for eligible returns and charge no restocking fee. See our Refund & Return Policy for the process, conditions, and refund timing.

Contact

Hometiller
2508 E Riverside Dr, Austin, TX 78741, United States
Email: support@hometiller.com
Phone: +1 (704) 931-1591