Terms of Service
Last updated: October 16, 2026
1. Overview
These Terms govern your use of hometiller.com and purchases from Hometiller, an online garden store serving customers in the United States. Our website is hosted by Shopify. By using the website or placing an order, you agree to these Terms.
2. Eligibility and use
You must be legally able to enter into a binding contract to place an order. Provide accurate contact, payment, and delivery information. Do not use the website for fraud, unlawful activity, unauthorized access, or the distribution of malicious code.
3. Products and orders
We offer planters, raised beds, greenhouses, cold frames, and plant stands. Review each product's materials, dimensions, assembly requirements, and safety guidance before purchasing. Product photographs and specifications describe the item for sale; decorative plants and props are not included unless expressly stated. Lifestyle images on collection and home pages are illustrative. Colors may vary by display.
An order confirmation acknowledges receipt of your order. We may contact you if an item is unavailable, a payment cannot be verified, or a material pricing or listing error occurs. We will not charge a higher price without your consent. If we cancel a paid order, we will refund the canceled amount.
4. Prices and payments
Prices are in US dollars (USD). Shipping is free. Applicable taxes are displayed at checkout before payment.
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
By placing an order, you authorize payment of the displayed total through your selected provider. Price changes do not alter an accepted order.
5. Shipping
Orders typically require 1–3 business days for processing and 2–5 business days in transit, for an estimated total of 3–8 business days. See our Shipping Policy for details, tracking, and delay procedures.
6. Returns and refunds
We offer free returns requested within 30 days after delivery. Approved refunds are processed within 3–7 business days after return receipt and inspection. Our Refund & Return Policy explains eligibility and the return process.
7. Content and third-party services
Website content belongs to Hometiller or its respective owners. Do not reproduce or commercially exploit content without the necessary permission. Third-party websites and payment services may have their own terms and privacy policies.
8. Privacy
Our Privacy Policy explains how personal information is handled and describes applicable choices and rights.
9. Availability and legal rights
We aim to keep the website accurate and accessible, but interruptions and errors can occur. Nothing in these Terms excludes warranties, remedies, or liability that cannot lawfully be excluded, or limits your rights for defective goods, fraud, or other conduct for which liability cannot be limited.
10. Governing law and changes
These Terms are governed by applicable United States federal law and Texas law, without limiting mandatory consumer protections that apply where you live. Updates will be posted with a revised date. Changes apply prospectively and do not remove rights attached to earlier purchases.
11. Contact
Hometiller
2508 E Riverside Dr, Austin, TX 78741, United States
Email: support@hometiller.com
Phone: +1 (704) 931-1591