Refund & Return Policy
Last updated: October 16, 2026
Hometiller offers free returns requested within 30 days after delivery for purchases from hometiller.com, including change-of-mind returns.
Return eligibility
Contact us within 30 days of delivery with your order number or proof of purchase. Items should be unused or in a condition consistent with reasonable inspection, with included parts and accessories. Original packaging is recommended to protect the item during transit. Damage caused by misuse or unauthorized modifications may affect eligibility. These conditions do not restrict rights relating to faulty or incorrectly supplied goods.
How to return an item
Email support@hometiller.com or call +1 (704) 931-1591. Tell us your order number, which items you wish to return, and the reason. For damaged or incorrect items, include photos if available. We will provide a prepaid label or arrange another return method at no cost to you, along with the appropriate return address and dispatch instructions.
Please contact us before shipping an item back. The business address below is a contact address; use the return address provided for your specific order.
Return costs
Hometiller pays return shipping for eligible returns. There is no restocking fee.
Refunds
After receiving and inspecting your return, we will email you the outcome. Approved refunds are processed within 3–7 business days to the original payment method. Your bank or payment provider may require additional time to post the credit. If a refund is declined, we will explain the reason and how to contact us for a review. Refunds for returned items include the amount paid for those items and applicable refunded tax.
Damaged, defective, or incorrect items
Contact us as soon as you discover a problem so we can arrange an appropriate refund or replacement. You will not be charged return shipping for an item that arrived damaged, defective, or incorrect.
Cancellations and exchanges
Contact us promptly to request cancellation. We can cancel an order before it is processed for dispatch. If it has already shipped, you can request a return after delivery. For an exchange, contact us to discuss availability; returning the original item and placing a new order may be necessary.
Missing refunds
If the refund has not appeared after the stated processing time, check with your bank or payment provider, then contact us so we can investigate.
Contact
Hometiller
2508 E Riverside Dr, Austin, TX 78741, United States
Email: support@hometiller.com
Phone: +1 (704) 931-1591